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FDP Forum / Moe's Tavern (_8^(I) / OMG, I've been on phone wih Musician's Friend all morning

Previous 20 Messages  
Leftee
Contributing Member
**********
**********

VA

Life makes a man tired.
Dec 27th, 2017 02:37 PM   Edit   Profile  

Giftcards can be the *worst* online. I'm sure this will get settled. Maybe even this year.

BobbyMac
Contributing Member
**********
**********
*

California Escapee

Don't look at me with that tone of voice
Dec 27th, 2017 03:17 PM   Edit   Profile  

Agreed that gift cards, and rebate debit cards, are a pain in the @ss. I've never had success using them online and many places I've tried to use them in person are difficult at best.

Mick Reid
Contributing Member
*****

Australia

American-made in Oz!!
Dec 27th, 2017 04:21 PM   Edit   Profile  

I hate to say it, but if you don't get satisfaction,
do not underestimate the power of social media.

Take to Facebook & Twitter and broadcast your displeasure. It's quite surprising how much big companies pay attention to their SM profile these days.

My wife's business is based on social media and corporate image stuff.


littleuch
Contributing Member
**********
******

Florida

Dec 27th, 2017 04:27 PM   Edit   Profile  

I'm letting it rest for a day. Tomorrow I'll check the on line portal with Am Ex to see if the charge has been reversed. That'll dictate my next move. MF is going to have restore my faith moving forward. Having spoken to 3 or 4 people without the promised callback, well, that's unacceptable.

jefe46
Contributing Member
**********
****

State of Jefferson

Dec 27th, 2017 07:15 PM   Edit   Profile  

Welcome to Retailers and Credit Card purgatory.

I have invested over 20 hours on the phone and 20 pages of notes getting the CITI Bank Costco Card morons to straighten out their error.

Not one promised call, e-mail or letter out of a dozen promises.

5 different cities/offices, 15-20 morons/liars.

Still waiting for final confirmation that it is corrected.

I will no longer use the Costco Citi Bank Credit card.

I will get a Costco ID and pay with my bank's debit card.

Unacceptable is the new standard of customer service. They simply want you to give up and go away. Not something I will do.

I have been dealing with this since October.

Good Luck.


5 DIFFERENT CITIES 15 DIFFERENT MORONS.

BrentD
Contributing Member
*********

Michigan

5 DIFFERENT CITIES 15 DIFFERENT MORONS.
Dec 27th, 2017 10:06 PM   Edit   Profile  

Jefe, I'm sorry about what you're going through but it made me laugh. I hope you don't mind.

HeavyDuty
Contributing Member
**********
********

Northeast IL

Not very bright but does lack ambition
Dec 27th, 2017 10:32 PM   Edit   Profile  

Four calls each today to Amazon and Amex trying to fund an Amazon credit with a Amex gift card I received as a gift, I finally gave up and will use the damn thing for gasoline.

Chris Greene
FDP Host

Idaho, USA

Nine mile skid on a ten mile ride
Dec 27th, 2017 11:51 PM   Edit   Profile  

I'm often amazed how well I'm treated by various customer service people. On occasion, it all goes to hell but, by and large, I find almost all of my customer service issues resolved quickly and pleasantly. I think a lot of it has to do with how you deal with them. At least that's been my experience.

(This message was last edited by Chris Greene at 03:41 AM, Dec 28th, 2017)

littleuch
Contributing Member
**********
******

Florida

Dec 28th, 2017 06:27 AM   Edit   Profile  

Yeah, I haven't laid into anyone (yet). Spoke with yet another rep right before their closing time yesterday. Explained I never got a call back as promised. The status was it appeared the order was pending an additional $34, which couldn't be funded by the gift card. This represents the 15% discount I applied on the initial order. When I gave this rep the code over the phone it didn't work. He put me on hold, came back and said he'd push it through another way. I noticed an uncertainty to his voice and have yet to receive any confirmation.

Note to self: no more gift cards and discount codes.

To be continued.

jhawkr
Contributing Member
**********
**********
*******

Wichita, KS USA

It's all gravy from here on...
Dec 28th, 2017 06:37 AM   Edit   Profile  

If you call with an angry attitude I would think you would not get good customer service. Nobody wants to deal with an a-hole. It's been very rare that I have not had things handled to my satisfaction when there has been an issue. Including once with MF and once with Sweetwater.

I'd never make a good CS guy because about the 1st time someone unloaded on me I'd be letting them know where they could put whatever is giving them the problem. Then, they'd have a real PIA! ;o)

jefe46
Contributing Member
**********
****

State of Jefferson

Dec 28th, 2017 06:40 AM   Edit   Profile  

When they screw up, lie and get caught, they get defensive, adversarial, sneaky, nasty and refuse to accept responsibility or fess up. They obfuscate.

According to a senior VP with another bank with whom I do business, he says CITI is the worst, "it's in their company DNA".


Would you like to see my 15 pages of notes?
My Phone log?
Their fubar paperwork.

I have enjoyed a mark on my otherwise pristine financial record, several sleepless nights, days unable to operate as a rational human being... why.. because CITI bank screwed up, ruined my credit, compromised my relationship with a retailer.. put a retailer out of business for 3 days unable to invoice or receive funds... and they laid their screw up on me.

Quickly... no
Pleasantly ... no
Professional... no
Reachable.. no

Screwed up .. yes
Lied... yes
Transferred me a dozen times to people who had no idea what I was talking about,
Hung up on me when I caught them lying... yess..

No More CITI Bank in any way shape or form

And to add to that they involved Pay Pal with whom I will not do business ever ( bad experience a few years back and you can't ahold of these clowns either)
CITI bank told Pay Pal I filed a FRAUDULENT dispute over a transaction.. which I did NOT.

And now the retailer is after me for loss of business and discrediting his reputation when CITI bank did it.. Not Me.

Over 30 days of this BS and I am waiting for a promised letter of accepting responsibility and absolving me of their own bungling. This promise made on the Monday before Christmas. "The letter will go out today". They promised this before and did not do it.

They also lied to the retailer.

I have documented proof of all of this.


5 different cities 15 different morons.




jhawkr
Contributing Member
**********
**********
*******

Wichita, KS USA

It's all gravy from here on...
Dec 28th, 2017 06:44 AM   Edit   Profile  

Dang dude! Maybe you should get a lawyer!

littleuch
Contributing Member
**********
******

Florida

Dec 28th, 2017 06:48 AM   Edit   Profile  

"If you call with an angry attitude I would think you would not get good customer service."

Yep, 34 years in customer service, I know the mechanics.

Leftee
Contributing Member
**********
**********

VA

Life makes a man tired.
Dec 28th, 2017 06:51 AM   Edit   Profile  

The last time I tried a gift cc online it did not work out. That was quite a while ago. Sad to see it’s no better now.

I have to wonder if these are a fraud target.

jefe46
Contributing Member
**********
****

State of Jefferson

Dec 28th, 2017 07:53 AM   Edit   Profile  

I called as a sane, normal human being to my credit card company, theoretically my advocate.

It was they, not me, that got hostile .

I sepnt a whole pt opf years in customer service in the ost larcenous business on earth, the car biz.

I was assistant service manager of one of the largest Jag, Rolls, Bentley , Aston Martin dealers in the US. I was the service manager of a Mazda/Honda dealership for 4 years. I was a Factory Field Rep ( District Manager) for Mazda Motors of America for 7 yrs. I was a national Training manager for Maangement Training BMW of No America.. where my main responsibility was teaching customer service to factory and dealer personnel. I was District Feld Service Manager for Mercedes-Benz of No America in Nor Cal, Nevada, Utah. I was respoinsible for customer service dealings ie resolving service problems where most of it was when dealerships screwed up. I was District Manager for Mitsubishi Motor Sales of America for Hawaii, Nor Cal, Nevada, Utah.. all customer service based. Then to top it off I was National Management Training Manager for Volvo Motors of America where I taught customer service, financial statement analysis, service management etc etc ...

I have successfully run my own business for the last 27 years with so much business I cannot keep up.. Why because I go to the wall in every way every day..

I did not create the problem.. CITI BANK fd up in a big way and they continued to screw it up.
They lied and they got caught and instead of handling this politely, quickly, professionally, they laid it off onto to me.
It is all documented, every conversation, date , time, and with whom.

If I don't get this letter as promised... the retailer and I are going to join forces and go after CITI Bank together.

I don't "know the mechanics" I taught and wrote material on the subject.


Ever try calling Pay Pal.. ? HMMMM ..
how about this.. Your call will be answered in 53 to 102 minutes. Fact.

Try Calling CITI Bank Security Services.. I dare you, want the number ? See how far you get.
Try asking to speak to a supervisor at CITI bank and have the "representative" hang up on you. And you call back and you are at a completely different call center ( one of 5 I have dealt with) The rep hangs up because they do not want their immediate principal to hear how badly they botched the contact.. so they hang up knowing that when you call back, it will be another center....


I did not make me "hostile". Citi bank is hostile.

When I call, even now, I am polite and specific. and they don't like the facts.

You are dealing with companies that enjoy being at "arm's length" and they know that they can and will, wear you down because they hold all the cards.


(This message was last edited by jefe46 at 02:19 PM, Dec 28th, 2017)

littleuch
Contributing Member
**********
******

Florida

Dec 28th, 2017 09:09 AM   Edit   Profile  

"Your order has been shipped"


Yay!


A bit of advice. If you're going to use a combination of gift card and promotional discount, call your order in.

jhawkr
Contributing Member
**********
**********
*******

Wichita, KS USA

It's all gravy from here on...
Dec 28th, 2017 09:28 AM   Edit   Profile  

Woo-hoo! MF comes through! :o)



Sorry about all your Citi/PayPal troubles Jefe.

jefe46
Contributing Member
**********
****

State of Jefferson

Dec 28th, 2017 12:20 PM   Edit   Profile  

"You're order has been shipped "

To whom and how ? : )

Chris Greene
FDP Host

Idaho, USA

Nine mile skid on a ten mile ride
Dec 28th, 2017 12:29 PM   Edit   Profile  

I've had zero problems with Paypal and have gotten excellent customer service from them. Not a fan of CITI in that they screwed up the transfer of Costco accounts coming over from AmEx but I've had few dealings with them since but those were handled satisfactorily too.

Not to say others don't have miserable experiences but mine are generally good to great.

Peegoo
Contributing Member
**********
**********
******

Curled up

in the fecal position
Dec 28th, 2017 12:50 PM   Edit   Profile  

Glad to hear MF made good on their obligation to you!

Any time I've gotten the short end of the stick from a service or goods provider, I give them three chances to make things right.

After their third strike, all the facts and chronology of the case go into a letter to the company, sent to two places: customer service and the office of the president/CEO, via certified mail. I give them a reasonable amount of time to resolve the issue (2-3 weeks).

I've never struck out using this approach. Perhaps I've been lucky.

Previous 20 Messages  

FDP Forum / Moe's Tavern (_8^(I) / OMG, I've been on phone wih Musician's Friend all morning




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