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FDP Forum / Fender Guitars: Stratocasters / Paint issues with an American Elite Strat

Emw1974

United States

Feb 12th, 2017 10:42 AM   Edit   Profile   Print Topic   Search Topic

Hello. I'm new to the forum but figured this may be a good group to consult. I received a 2016 American Elite (Autumn Blaze with a rosewood fingerboard) in the first week of April of last year. I love the sound and the neck on the guitar, but I'm getting fit to be tied on the paint.

It appears that the grain fill completely failed on the back side and in random places on the front. I known that on nitro guitars there is a bit of sinkage, but this isn't a nitrocellulose finish. The body is, according to Fender's web site, a gloss polyurethane finish.

Has anyone else experienced this and if so, was it Fender or your dealer/shop who rectified the problem.

Thanks,

Evan

Peegoo
Contributing Member
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The spotlight

looks like a prison break
Feb 12th, 2017 10:45 AM   Edit   Profile   Print Topic   Search Topic

You'll have to take it to a Fender-authorized dealer and they will evaluate the issue; they'll also contact Fender to work the problem as a warranty issue.

Be nice, but be firm.

Cheers

Emw1974

United States

Feb 12th, 2017 01:57 PM   Edit   Profile   Print Topic   Search Topic

Much appreciated. Talked to my dealer and they're looking into what they can to. Sent a letter to Fender as well. I guess we'll see what happens!

Peegoo
Contributing Member
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The spotlight

looks like a prison break
Feb 12th, 2017 02:42 PM   Edit   Profile   Print Topic   Search Topic

Cool. Keep good documentation (names and dates, etc.).

Be firm that the guitar is less than a year old--and the surface should be mirror smooth. Definitely not up to Fender's high standards.

Please keep us posted on developments.

Emw1974

United States

Feb 13th, 2017 10:02 AM   Edit   Profile   Print Topic   Search Topic

Dead end with the dealer (bought 10 months ago) and Fender, who tells me it's normal. Have half a mind to take some HD photos and post this "normal" wear on Fender's Facebook page...

Viera
Contributing Member
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Santee CA

Poser extraordinaire
Feb 13th, 2017 11:32 AM   Edit   Profile   Print Topic   Search Topic

^ Did you physically take the guitar to the dealer? If you do take some HD photos maybe you can post them here?

Hammond101
Contributing Member
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So. Cal. USA

Feb 13th, 2017 01:45 PM   Edit   Profile   Print Topic   Search Topic

It is my understanding that Fender is not too good about paint/finish issues. Remember all the poly that fell off of necks 10/12 years ago. They did little and nothing for me personally.

I'd like to see pics of this as well.

littleuch
Contributing Member
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Florida

Feb 13th, 2017 01:57 PM   Edit   Profile   Print Topic   Search Topic

Just curious if in you're opinion has the guitar been exposed to anything environmental like big temperature swings or even chemical? (Outdoor bug repellent, etc.)

Emw1974

United States

Feb 13th, 2017 04:46 PM   Edit   Profile   Print Topic   Search Topic

I'll post some pictures in a little.

The guitar is kept in its case and kept in a temperature/humidity controlled room. The temperature maybe varies by 10° depending on season and the humidity is at a constant 60%.

I showed 2 local techs. One said this wan natural but he keyon insisting the finish was nitro. The other is flummoxed. He has seen poly finishes do this, but only after multiple decades. His inclination was a bad finish from the factory or that the grain filler hadn't completely set before they painted it

Leftee
Contributing Member
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VA

Feb 14th, 2017 10:16 AM   Edit   Profile   Print Topic   Search Topic

I didn't know a poly-anything finish would do this.

mirrorboy

Yorkshire, England

Feb 15th, 2017 02:53 PM   Edit   Profile   Print Topic   Search Topic

Do you not have consumer rights in the USA, with the onus of responsibility on the retailer?

In England we have local Trading Standards offices who can give you backup if goods are not 'of merchantable quality'.

Hammond101
Contributing Member
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So. Cal. USA

Feb 16th, 2017 10:07 AM   Edit   Profile   Print Topic   Search Topic

Mirror,

We have the court system here in the US. You would have to file a small claims suit and plead your case in front of a judge. The suit would have to filed in the jurisdiction of the defendant, in this case Fender. Scottsdale, Arizona would be the venue I would think. If your not local travel cost would be prohibitive.

Breach of warranty can be hard to prove.

This one should never come to this IMO if the body was not properly finished. However see the exclusions from Fender's warranty policy below. Looks like they want to hang their hat on #2, sucks:

Limitations and exclusions
The following items are not covered by this Limited Warranty.

1. Fret wear, saddle wear, nut wear, strings and batteries.

2. Checking, shrinking, sinking, discoloration and ware of lacquer finishes.

3. Setups, adjustments or routine maintenance of any kind.

4. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or
contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl,
plastic, rubber or other synthetic materials, any other chemicals or non-Fender/Squier-approved polishes.

5. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body
salts and acids of perspiration.

6. Any damage to an instrument resulting from customization or modification.

7. Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces,
tuning machines, pick-guards, zippers, clasps, handles, latches, case hardware etc.

8. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.

9. Any instrument, whose serial number is missing, altered or tampered with in any fashion.

10. Any instrument purchased from anyone other than an Authorized Fender/Squier Dealer.

11. Instruments that have been serviced by unauthorized persons (any person other than a Fender/Squier Certified Technician at
an Authorized Fender/Squier Service Center).

mirrorboy

Yorkshire, England

Feb 17th, 2017 04:56 AM   Edit   Profile   Print Topic   Search Topic

Thank you Hammond for taking time to respond. As you might know, Britain is leaving the EU and doomsters are predicting a bonfire of the rights and regulations we currently enjoy.

I don't think Fender can claim polyurethane to be lacquer and 10 months old would exclude fair wear and tear.

Surely the essence of any meaningful warranty is to protect consumers from buying shoddy goods due to faulty materials or workmanship. I still think the OP is entitled to redress from the dealer.




Tony Salieri

Houston, Texas

I'm a tone deaf hack.
Feb 17th, 2017 07:22 AM   Edit   Profile   Print Topic   Search Topic

Fender should add a number 12 to that list:

12. No instrument will repaired or serviced under any circumstances.

Viera
Contributing Member
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Santee CA

Poser extraordinaire
Feb 17th, 2017 09:59 AM   Edit   Profile   Print Topic   Search Topic

"I don't think Fender can claim polyurethane to be lacquer"

I tend to agree, but I'm pretty sure that Fender would disagree.

Hammond101
Contributing Member
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So. Cal. USA

Feb 17th, 2017 10:03 AM   Edit   Profile   Print Topic   Search Topic

I've always looked at it this way, if the issue is caused by a defect in material or workmanship it should be covered under warranty. Warranty period be damned (not an issue in this case)it should be covered.

I administer warranty for a major small engine manufacturer at the day job. Defects are always covered by me, always. Beyond the warranty period these are handled as good will. The customer who comes to me even though he somehow was involved with damaging his engine get some goodwill consideration if he admits his error and asks for help.

I in no way support Fender not replacing the body on this guitar if the OP did nothing to damage it. They, Fender, did nothing for me with the finish peel on my Am Std Strat neck either.

Peegoo
Contributing Member
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The spotlight

looks like a prison break
Feb 17th, 2017 03:16 PM   Edit   Profile   Print Topic   Search Topic

Yeah, something is not right.

Can you post some pics? Snap a pic or two of the finish defect, with a bright light reflected in the surface to highlight the problem, and post it here.

Emw1974

United States

Feb 18th, 2017 07:03 PM   Edit   Profile   Print Topic   Search Topic

Sorry. Was out of town on business. I've got one shot I can share via my google drive:



This is just a small sample of what's happening. I'll try and take some more when I get home (this is all that was on my phone)

External link

jay1vinton

Hawaii, USA

Perfect is the enemy of good enough
Oct 4th, 2017 03:24 PM   Edit   Profile   Print Topic   Search Topic

"Remember all the poly that fell off of necks 10/12 years ago. They did little and nothing for me personally."

That was much my experience with them on the flaking issue too. "It happens" was basically their explanation. They were not about to admit that they were at fault for spraying poly over the installed frets.

I too read the Fender Warranty and came to the conclusion that they don't want to be responsible for anything at all.

(This message was last edited by jay1vinton at 05:27 PM, Oct 4th, 2017)

FDP Forum / Fender Guitars: Stratocasters / Paint issues with an American Elite Strat




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