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FDP Forum / FDP Unplugged - Acoustic Instruments / Dry Guitars

Hammond101
Contributing Member
*********

So. Cal. USA

Jul 25th, 2016 05:48 PM   Edit   Profile   Print Topic   Search Topic

I stopped into a Guitar Center today (San Bernardino, CA) after an engine matching test at a customer's place of business. As I walked by the repair counter the tech was explaining to a customer with a lower lever Martin dred that his top had cracked because the guitar was too dry. Big crack from the bridge to the bottom. $150 to repair the crack, $50 for a set up. The customer agreed.

I went into the acoustic room and noodled around a bit then came back out to see a customer pulling a brand new Taylor 714e in country western colors out of the case at the repair counter. This was the first re-voiced/revised 700 series I have seen. He, the customer was livid as his 3 week old guitar was fretting out above the 12th fret. Dry, Sunken top, grain very pronounced in the finish. I could see the concave sunkenness too from 5 feet away.

The tech told him the guitar was dry and needed to be humidified before the top actually cracked. This guy was insistent on returning the instrument. He spent well over $3K on the guitar and would not belly up for a $15 humidifier or even try to listen to the tech! He was yelling it's only 3 weeks old this shouldn't happen. What a dunce.

GC took the guitar back no questions asked. Kudos I guess.

SandBagger
Contributing Member
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Texas

Enjoy Every Popsicle
Jul 25th, 2016 06:15 PM   Edit   Profile   Print Topic   Search Topic

As a business standpoint, the customer is always right.




FWIW, my 1997 Martin D-42 is now showing signs of dryness. Bought a humidifier last November, but I think it may need some help from a luthier.

Viera
Contributing Member
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Santee CA

Poser extraordinaire
Jul 25th, 2016 06:17 PM   Edit   Profile   Print Topic   Search Topic

You folks have had some very hot and dry conditions in recent weeks. It hasn't been as bad down my way, but I've kept my acoustics in their cases during the driest parts of recent days. It's just something that you have to do, or else.

There are some dunces out there, even some with a lot of $. GC employees have to put up with some real losers sometimes.

Peegoo
Contributing Member
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Eat. Sleep. Guitar.

Repeat
Jul 25th, 2016 06:40 PM   Edit   Profile   Print Topic   Search Topic

In general: the more expensive a guitar is--the more critical humidification is.

Just do it.

stratcowboy
Contributing Member
**********

USA/Taos, NM

Jul 25th, 2016 09:20 PM   Edit   Profile   Print Topic   Search Topic

"As a business standpoint, the customer is always right."

Can't say I agree with that. Sometimes folks are just plain over-the-top arrogant, tone-deaf, and uncooperative. Not to mention uneducated. If there's an option within the business you yourself are involved in, in my experience it is best to ask the prospective customer to find someone more to their liking to work with. I personally, over the years, when sensing a customer is steering us towards trouble, I respectfully inform them that what I do probably will not meet their needs. I then do my best to back away from the interaction/income with grace and chalk it up to experience. Making money in no way makes up for having a commercial interaction that is miserable. Granted the folks at GC don't really have the choice. I suppose the manager could make a decision in advance of a sale, but the guys on the floor have to follow through with the "customer is always right" routine. Sounds like a very unfortunate incident. Needless to say the guys at GC have seen it all and have probably had to do some pretty painful deals.

"...critical humidification is.

Just do it."

Absolutely. I live in the high mountains of northern New Mexico. Sure...we've had plenty of rain over the last few days. But you'd better believe I've checked my in-case humidifier every day.


jhawkr
Contributing Member
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Wichita, KS USA

It's all gravy from here on...
Jul 26th, 2016 05:18 AM   Edit   Profile   Print Topic   Search Topic

I use Oasis OH-1 sound hole humidifiers and refill them once a week or as needed. Change out the media once a year for $10 and use nothing but distilled water. We've had high humidity lately but dry days are right around the corner.

(This message was last edited by jhawkr at 07:20 AM, Jul 26th, 2016)

Sharkie
Contributing Member
******

Ontario, Canada

Jul 26th, 2016 05:44 AM   Edit   Profile   Print Topic   Search Topic

"Sometimes folks are just plain over-the-top arrogant, tone-deaf, and uncooperative. Not to mention uneducated."

I think uneducated is the cause for a "dry guitar" most often. Some folks will drop a lot of coin for a nice acoustic but have no clue how to properly store and maintain it.

Humidipaks do the trick for me.

JimmySee
Contributing Member
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Back in the old

neighborhood.
Jul 26th, 2016 05:51 AM   Edit   Profile   Print Topic   Search Topic

I hear it was 116 in San Bernardino yesterday.

Hammond101
Contributing Member
*********

So. Cal. USA

Jul 26th, 2016 09:58 AM   Edit   Profile   Print Topic   Search Topic

Very hot, very dry Jimmy. Brutal, what I call Phoenix weather. My acoustics are in their cases with humidifiers.

I just found it interesting that this tech guy got two in a row and the high end customer had no clue nor did he want any part of an education.

I understand ignorance, I'm that way about many things. It's cured by education but not wanting to learn how to maintain your high end acoustic guitar is very wrong. Taylor puts a nice set of instruction in the case and a special sheet about dry and wet guitars. This dude can't read either.

stratcowboy
Contributing Member
**********

USA/Taos, NM

Jul 26th, 2016 05:51 PM   Edit   Profile   Print Topic   Search Topic

"It's cured by education but not wanting to learn how to maintain your high end acoustic guitar is very wrong. "

Yup. And the next store he goes into and buys another expensive guitar for himself, he'll have similar results. And he'll get P-O'd again, flip out, and continue his uneducated pursuit. Which means even though he's still the customer, he still ain't right.

JuiceDaddy

Grand Prairie, TX

Americana Singer/Songwriter
Jul 30th, 2016 12:26 PM   Edit   Profile   Print Topic   Search Topic

I've seen the exact same thing before. GC will take them back if it's within the 45 day limit, but so many people who purchase high end guitars really don't understand what makes a better guitar "better." I use the Planet Waves humidipaks in my guitars, and a digital Nomad humidity/temp gauge to help monitor. It took a couple of months to get the cases stabilized (wooden Taylor cases) but I noticed the necks quit moving, etc.

JuiceDaddy

Grand Prairie, TX

Americana Singer/Songwriter
Jul 30th, 2016 12:26 PM   Edit   Profile   Print Topic   Search Topic

I've seen the exact same thing before. GC will take them back if it's within the 45 day limit, but so many people who purchase high end guitars really don't understand what makes a better guitar "better." I use the Planet Waves humidipaks in my guitars, and a digital Nomad humidity/temp gauge to help monitor. It took a couple of months to get the cases stabilized (wooden Taylor cases) but I noticed the necks quit moving, etc.

BbendFender
Contributing Member
*********

American Patriot

I'm on guard these days.
Aug 9th, 2016 11:19 AM   Edit   Profile   Print Topic   Search Topic

I keep humidifiers in all of my acoustics. It is dry out here in West Texas.

tuninguitars

Indiana

lets take it apart
Aug 12th, 2016 02:21 PM   Edit   Profile   Print Topic   Search Topic

I think you fellers in those super dry places should send me all those solid wood master pieces through your dry season its 90% here most of the time in the summer and I Will see that they get soaked up



FDP Forum / FDP Unplugged - Acoustic Instruments / Dry Guitars




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