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FDP Forum / Fender Custom Shop / Kudos to the Custom Shop/Fender UK
(This message was last edited by Fistfull of Clams at 03:26 AM, Nov 25th, 2011)
FDP Forum / Fender Custom Shop / Kudos to the Custom Shop/Fender UK
Fistfull of Clams
Wales
Bethesda, Land of SongOct 17th, 2011 04:15 AM Edit Profile Print Topic Search
Topic
Hi,
My Rory Gallagher Strat arrived in flawless condition, but the pup selector switch was fixed with cross head screws and not slot head replacements as advertised.
A quick email to Fender UK, and a week later a set of replacement screws reached my door all the way from the Custom Shop.
It was only a minor detail, but Customer Service like that means a lot to me in this day and age.
Thanks guys.
rfrakes331K
Contributing Member
USA
RonHalen Jokingly He SaysNov 21st, 2011 03:03 PM Edit Profile Print Topic Search
Topic
Now that is something. Hats off to the Fender Custom Shop!
Butterscotch
Contributing Member
**********
****
UK
Enjoy it while you have it!Nov 24th, 2011 06:51 AM Edit Profile Print Topic Search
Topic
In my experience, the Custom Shop provides great customer service!
6L6
Contributing Member
**********
*
Lago, CA
Kick the tires, Light the fires! Nov 24th, 2011 08:18 AM Edit Profile Print Topic Search
Topic
Excellent!
Peegoo
Contributing Member
**********
*********
That chicken
is WRONG, baby.Nov 24th, 2011 05:52 PM Edit Profile Print Topic Search
Topic
Fantastic!
RKSTRAT
Contributing Member
*******
USA
"Clapton is Good"Nov 24th, 2011 08:14 PM Edit Profile Print Topic Search
Topic
All of mine are perfect, but it yours should have been right the first time also.
Fistfull of Clams
Wales
Bethesda, Land of SongNov 25th, 2011 03:25 AM Edit Profile Print Topic Search
Topic
I can't fault the workmanship - very high quality, but minor details like that bug me. It was sorted out quickly and with no fuss, which was great.
The guitar's currently in the hands of one of the UK's top Luthiers - something about the playability's been bugging me. Maybe she's just settling in to our climate (I imported her direct from a dealer in the States), but there's a lot of buzzing and some choking out of certain notes going on, although relief etc.'s all good.
Hopefully, he'll be able to work his magic over her....
She otherwise sounds divine, however :)
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