FDP Home Page / FDP Forum / FAQ's

The FDP is made possible by the following companies and individual members like you.
Please use the links below to show them we value their sponsorship.

Sweetwater

Apex Tube Matching

MOD KITS DIY

Musician's Friend

Jensen Loudspeakers

WD Music

Yellowjackets Tube Converters

Amplified Parts

Guitar Center

Amazon

Antique Electronics Supply


* God bless America and our men and women in uniform *

* Illegitimi non carborundum! *

If you benefit and learn from the FDP and enjoy our site, please help support us and become a Contributing Member or make a Donation today! The FDP counts on YOU to help keep the site going with an annual contribution. It's quick and easy with PayPal. Please do it TODAY!

Chris Greene, Host & Founder

LOST YOUR PASSWORD?

......................................................................

   
FDP Jam
Calendar
Find musicians
in your area!
  Search the Forums  

FDP Forum / Guild/DeArmond/Tacoma Guitars / Anybody experienced with Guild factory service of late?

Previous 20 Messages  
CurtO
Contributing Member

USA

Are there power outlets in Heaven?
Apr 13th, 2009 10:28 PM   Edit   Profile   Print Topic   Search Topic

I sure hope they make this situation right for you SC. I'll post a followup once I've had a chance to play it tomorrow. I have to drive 2 hours one way to pick it up. Wish they could have shipped it back to me.... Oh well, just happy to get it back at this point.

stratcowboy
Contributing Member
**

USA/Taos, NM

Apr 14th, 2009 02:31 PM   Edit   Profile   Print Topic   Search Topic

UPDATE*UPDATE*UPDATE*

Late breaking news from the boonies in the mountains of northern New Mexico and the Fender/Guild repair facility in Nashville.

I received a call this afternoon from the director of the Fender/Guild repair facility in Nashville (name being withheld to protect his privacy and sanity).

He told me that he received a copy of my letter to Bill Mendello (Fender CEO) yesterday and investigated the goings on with my Guild. He said it is, in fact, being worked on as I write this. He says the hold up has been due to the changing of Guild facilities from Tacoma, WA to the new CT plant. As a result, they've had no parts and/or tooling for the Guilds to work from at the Nashville facility and the guy who has been building the neck for my guitar had to do much of his own tooling from scratch. He advised me that the folks in Scottsdale weren't truly up to speed and that the guitar has actually been getting worked on in bits and pieces since January. He apologized profusely for the delays and the confusion caused by poor communication between Nashville and Scottsdale.

He said the neck has been set on the guitar with hand-cut inlays for the neck now in place as well. He said the "best finisher on the planet" was now applying the nitro and once that was done they would wait 2 weeks to let it settle and cure appropriately. So they figured they would hit schedule for completion at the end of April.

Looks like there may be light at the end of the tunnel (it will still be a total of 6 months--yikes!!). Anyway, I thanked him extensively for taking the time out of his busy schedule to fill me in on *accurate* details, as that was what was fogging this issue for some time. This was a great courtesy that I really appreciated. He encouraged me to call him whenever I want to check on progress--which I said I would not do, as I have no intention of pestering them when they are trying to get their work done.

When they are close to having the guitar done and ready to ship, I will contact them again to see how it is going so that I can make my plans for travel to retrieve the guitar.



CurtO
Contributing Member

USA

Are there power outlets in Heaven?
Apr 15th, 2009 03:16 PM   Edit   Profile   Print Topic   Search Topic

Wow, great news after all SC. I'm sure it will be a fine job. I'm thrilled with the work they did on mine! It looks like it should have when brand new. They even threw on a new set of strings and new batteries for the DTAR while they were at it. Hope I never have to do again, but the quality of their work is excellent.

stratcowboy
Contributing Member
**

USA/Taos, NM

Apr 15th, 2009 04:00 PM   Edit   Profile   Print Topic   Search Topic

Cool....

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
Apr 20th, 2009 11:01 AM   Edit   Profile   Print Topic   Search Topic

It appears I spoke a bit too soon about the quality of work. When I picked up my guitar at the Service Center it looked perfect. I brought it home played it about 10 minutes, cased it back up and 3 days later I took it out again and noticed the finish cracks returned in some of the areas. This time the cracks were more visible and longer. I'm working with the FMIC rep to get it resolved. I'll report back on the saga as it transpires. :-(

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
Apr 22nd, 2009 09:49 AM   Edit   Profile   Print Topic   Search Topic

Ed at FMIC is helping me to get this resolved. FMIC will pay shipping this time both ways. Now I'm hoping the wait will be much less this time around.

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
May 1st, 2009 09:33 AM   Edit   Profile   Print Topic   Search Topic

Guitar arrived in Nashville on the 28th. After some discussion on how the cracks may have reappeared FMIC will be repairing recurrance under warranty. Hopefully this will be the final warranty repair ever needed.

6L6
Contributing Member
*******

Lago

"Dyin' ain't much of a livin' "
May 1st, 2009 09:50 AM   Edit   Profile   Print Topic   Search Topic

You might want to consider going to Small Claims Court...

6

stratcowboy
Contributing Member
***

USA/Taos, NM

May 1st, 2009 10:11 AM   Edit   Profile   Print Topic   Search Topic

Nashville contacted me this morning. My F47RC is done (they sent photos, too). They don't ship guitars on Fridays, as they don't like having them sit around in warehouses and trucks over the weekend. Plus with as major as this repair (rebuild, really...) they like to let it sit and settle for a few days before making their final assessment. Which I have no problem with.

They've gotten to be very deliberate in their communications of late. Which I very much appreciate.

stratcowboy
Contributing Member
***

USA/Taos, NM

May 4th, 2009 05:13 PM   Edit   Profile   Print Topic   Search Topic

Fender (Guild) Nashville ships my F47RC back to Woodsong's in Boulder this afternoon via overnight FedEx. This week is 6 months. Details at 11.....

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
May 10th, 2009 02:09 PM   Edit   Profile   Print Topic   Search Topic

Anxious to here the results. Let us know ASAP. I'll be chekcing on mine Monday for a status. It will have been 2 weeks since the re-return, I'm hoping for good news.

stratcowboy
Contributing Member
***

USA/Taos, NM

May 10th, 2009 03:46 PM   Edit   Profile   Print Topic   Search Topic

Leaving tomorrow morning (Mon) for Boulder and Woodsong's Lutherie to pick 'er up. The guys have had it for about a week now and have checked in with me using words like "immaculate" and "impeccable." In the new neck they built, they also dispensed with the standard truss rod and decided to put in a double-action truss rod (I guess like a Fender Bi-Flex rod, I assume). I know this can add some mass to a rig, but that doesn't really bother me--I don't think a little bit more mass in a neck is a drawback.

Anyway, I'll take my #1 Strat with me too in case it could use any tweaking. I'll stay over night as the round trip last time (11 hours) really toasted me.

We shall see...shortly...

6L6
Contributing Member
*******

Lago

"Dyin' ain't much of a livin' "
May 11th, 2009 09:03 AM   Edit   Profile   Print Topic   Search Topic

Be sure to get a SINKBURGER at THE SINK in Boulder while you're there. Best burgers/fries on earth!

It's located "On the Hill". You'll note that Robert Redford worked there while a student at CU during the late 50's!

6

The SInk

(This message was last edited by 6L6 at 09:03 AM, May 11th, 2009)

stratcowboy
Contributing Member
***

USA/Taos, NM

May 11th, 2009 09:15 AM   Edit   Profile   Print Topic   Search Topic

Thanks 6L6...just about to hit the road. Unfortunately, I'm a near life-long vegetarian. And we raise grass-fed cattle, too. That makes sense, huh??

stratcowboy
Contributing Member
***

USA/Taos, NM

May 12th, 2009 05:40 PM   Edit   Profile   Print Topic   Search Topic

OK...I'm back from Boulder with the F47RC.

I a word...*spectacular*!! The luthier at Woodsong's Lutherie (they are Wildwood Guitars recommended fix-it shop), shook his head and said, "I don't know how they do it?!?!" He said he'd seen some pretty fine work coming from the Nashville shop, but this one was particularly sweet. I've included a photo here to show the neck joint between the body at the Florentine cutaway and the new neck. You can see the seam, but it is **absolutely** undetectable to the touch. On my guitar when it was new, it was a pretty fine joint area, but you could just barely feel the seam. That is no longer possible.

The guitar plays better than it ever did, it sounds great and the workmanship is truly extraordinary. The entire guitar has been refinished and is absolutely spotless perfect.

Kudos to the guys at Fender/Guild Nashville. And when they finally talked to me, I don't think it hurt them a bit! Just a little communication goes a long way.

Corrected for spelling...

Guitar is NOT this red in real life...

(This message was last edited by stratcowboy at 10:50 AM, May 13th, 2009)

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
May 12th, 2009 10:21 PM   Edit   Profile   Print Topic   Search Topic

Very nice work indeed! Looks like you have the DTAR in that one? I love mine. Can't wait to play it again. I should be getting a status sometime this week.

Twangmeister
Contributing Member
**

US--Downeast (NC)

Guitar playin' bassist
May 13th, 2009 12:57 PM   Edit   Profile   Print Topic   Search Topic

Beautiful guitar!

I'm glad it finally turned out OK.

6L6
Contributing Member
*******

Lago

"Dyin' ain't much of a livin' "
May 13th, 2009 04:19 PM   Edit   Profile   Print Topic   Search Topic

Excellent!!!!

6

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
May 22nd, 2009 04:04 PM   Edit   Profile   Print Topic   Search Topic

I got my beloved D50 back yesterday. The repair is very nice. I'm hoping there are no further issues. FMIC paid shipping both ways to my door, made the repair a priority and did a fine job. I'm dissapointed that I had to go through this in the first place, but am finally content that my guitar is back in perfect condition and FMIC stood behind their warranty!

stratcowboy
Contributing Member
***

USA/Taos, NM

May 22nd, 2009 04:18 PM   Edit   Profile   Print Topic   Search Topic

Way to go. So far mine seems to be taking the test of playing quite well...

Previous 20 Messages  

FDP Forum / Guild/DeArmond/Tacoma Guitars / Anybody experienced with Guild factory service of late?




Reply to this Topic
Display my email address             Lost your password?
Your Message:
Link Address (URL):
Link Title:




Moderators: Chris Greene  Iron Man  reverendrob  

FDP, LLC Privacy Policy: Your real name, username, and email
are held in confidence and not disclosed to any third parties, sold, or
used for anything other than FDP Forum registration unless you specifically authorize disclosure.

Furtkamp.com 
Internet Application Development

Copyright © 1999-2017 Fender Discussion Page, LLC   All Rights Reserved