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FDP Forum / Guild/DeArmond/Tacoma Guitars / Anybody experienced with Guild factory service of late?

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stratcowboy
Contributing Member
**

USA/Taos, NM

Oct 22nd, 2008 09:15 PM   Edit   Profile   Print Topic   Search Topic

I've been loving my Guild F47RC. Had it for almost 7 months now. Figured it was time for a full-on setup. However, with the neck sporting quite a bit of relief, it obviously needed a truss rod adjustment. However, the truss rod is binding, crushing and distorting the pressure washer in the recess of the headstock and twisting the neck. Bringing the fingerboard flatter to the high strings (E, B, G) while leaving the low strings (E, A, D) still very high off the deck. Obviously a defective truss rod or neck. However, I live way in the boonies of northern New Mexico and there are no Certified Service Centers in the entire state. Anybody have any experience as to where to go (yeah...I'll call the dealer I got it from and Guild/Fender directly, but...) to get fair, accurate and understanding compliance with warranty issues?

Thanks!

balzakjeff
Contributing Member
***

UP Michigan

teaching an old dog new tricks
Oct 24th, 2008 10:15 AM   Edit   Profile   Print Topic   Search Topic

"here are no Certified Service Centers in the entire state"

That is amazing...I searched MI and there are 15 in this state, including our local ma and pa shop in a town of 20k...
Jeff


stratcowboy
Contributing Member
**

USA/Taos, NM

Oct 24th, 2008 10:33 AM   Edit   Profile   Print Topic   Search Topic

Yeah...well...our entire county, which is probably the size of Delaware, has about that many people. Most cities in the U.S. are larger than the entire population of our state--the 5th largest state. So it's not surprising when you consider they've got few and far between when it comes to people to draw upon for business. Not many music stores to begin with. I think there are only 3 or 4 Guild retail dealers in the entire state--none of whom carry American Guilds. Some don't carry any Guilds, actually. The only way you get a Guild from them is a special order.

6L6
Contributing Member
*******

Lago

"Dyin' ain't much of a livin' "
Oct 29th, 2008 03:18 PM   Edit   Profile   Print Topic   Search Topic

Call Gary Brawer in San Francisco at (415)621-3904. They don't open until 11:00AM PST.

Gary has been my guitar tech (as well as for Joe Satriani and others you'd know) for 25 yrs now and can fix anything. He probably knows the answers to warranty concerns as well.

Gary is not inexpensive, but the work will be perfect every time.

6

Gary Brawer Stringed Instrument Repair

stratcowboy
Contributing Member
**

USA/Taos, NM

Oct 29th, 2008 07:38 PM   Edit   Profile   Print Topic   Search Topic

6L6...thanks for the recommendation. I'm sure it's a good one. However, checking the logistics of shipping this guitar has proved daunting. To ship it insured to CA would cost over $140 (one-way; it would have to go as an "over-sized" shipment). So I checked with the guys at Wildwood Guitars--who I have tons of respect for--and went with the guys they use for Guild/Fender warranty work. They are in Boulder, CO. Even though that's a good ways from here, I can make it there and back in one VERY long day. And driving a Honda, it'll cost about $38 (round-trip). Not to mention the lower risk of damage in transit. But I do appreciate the recommendation and will definitely keep it on file.

stratcowboy
Contributing Member
**

USA/Taos, NM

Nov 1st, 2008 01:00 PM   Edit   Profile   Print Topic   Search Topic

Well...she's off to the Fender repair facility in Nashville. The Guild repair guys at Woodsong's Lutherie in Boulder got the truss rod to work, but it only held an adjustment for about an hour. There are a LOT of threads now showing at the end of the truss rod. Either it isn't anchored properly in the neck, or the wood of the neck may be too soft to retain the truss rod's adjustments. With no tension on the neck from either rod or strings, there is very acceptable/workable relief in the neck. But when it's all put together---BOINGGGG!! Oh well...hopefully Fender makes good on this.

6L6
Contributing Member
*******

Lago

"Dyin' ain't much of a livin' "
Nov 1st, 2008 06:46 PM   Edit   Profile   Print Topic   Search Topic

Good luck stratcowboy!

By the way, when you're in Boulder you should always stop by The Sink "On the Hill" for the best burgers you'll ever have!

Let us know how your Guild is when you get it back.

Cheers,

6

Serves the Best Burgers in the World!

stratcowboy
Contributing Member
**

USA/Taos, NM

Nov 1st, 2008 08:40 PM   Edit   Profile   Print Topic   Search Topic

Vegetarian...yeah I know it's weird. Been that way most of my life. I get a lot of comments from the other cowboys I work with. "A cowboy who don't drink and don't eat meat?? I don't get it. But you're a damn good cowhand!"

Oh well... And a cowhand who plays Hendrix, SRV, Doors, Howlin' Wolf, Who, etc. And sure...a little Robert Earl Keen. HAH!!

Bing K
Contributing Member
*

USA Central Mont

Nov 2nd, 2008 08:54 PM   Edit   Profile   Print Topic   Search Topic

stratcowboy, have confidence in those folks in Nashville. Everything we've sent them has come back very well done.

stratcowboy
Contributing Member
**

USA/Taos, NM

Nov 3rd, 2008 06:51 PM   Edit   Profile   Print Topic   Search Topic

Yo' Bing!! Thanks!! I really needed this encouragement, believe me. I've really gotten attached to this guitar and was convinced I made the right choice in models in my search. I miss it a bunch already--and certainly know it may even be a few months before I see it again. I just want it (or a replacement) back in sweet sounding and playing shape--and good for a lifetime. In the meantime...it's back to my Fenders...

John Evans
Contributing Member
***

USA Central Illinois

Life only sucks if you let it:
Nov 4th, 2008 07:44 AM   Edit   Profile   Print Topic   Search Topic

Howdy, Bing!! Long -time, no post! Hope things are still going well for G of M!

jte

stratcowboy
Contributing Member
**

USA/Taos, NM

Dec 9th, 2008 06:04 PM   Edit   Profile   Print Topic   Search Topic

Got word from the Fender folks (I called them...) about the fate of my F47RC that went to the Nashville factory. They said they will build a new neck for this guitar and if in the process they scratch any other part of the body, they will refinish the entire box. As it's a nitro-finish guitar, this is going to take a while! Anyway, I was glad they were taking pro-active steps with the guitar rather than doing a band-aid thing and hustling it out the door. They've already had it for a month and said they could wind up keeping it well into February to make sure it comes out like it's supposed to. I always prefer having a well-done job to a quick job. So I'll just have to be patient and trust that is their goal as well...

Jake The Loafer
Contributing Member
********

B'ham, Alabama

"Uhh Yahwww, I'll Get Around To It"
Dec 9th, 2008 06:52 PM   Edit   Profile   Print Topic   Search Topic

Great news dude! Sounds like top notch service to me. Your axe is a long way from home. Hope you get her back as good as new.

Peace,
Jake

76Strat
Contributing Member
***

Armpit of U.S. (NJ)

Black guitars look better in the shade!
Dec 10th, 2008 09:14 AM   Edit   Profile   Print Topic   Search Topic

"They said they will build a new neck for this guitar"

"they could wind up keeping it well into February to make sure it comes out like it's supposed to"

Could they possibly be making it in CT?

(This message was last edited by 76Strat at 06:21 AM, Dec 11th, 2008)

stratcowboy
Contributing Member
**

USA/Taos, NM

Dec 10th, 2008 09:51 AM   Edit   Profile   Print Topic   Search Topic

Perhaps the neck is being made in CT...I have no way of knowing that. But the guitar was shipped to the fixit factory (FMIC) in Nashville--I have the UPS delivery confirmation of that. Seems unlikely that they'd ship it on to CT. But ultimately...who knows!!

stratcowboy
Contributing Member
**

USA/Taos, NM

Dec 12th, 2008 03:35 PM   Edit   Profile   Print Topic   Search Topic

Just for fun, I tried locating the FMIC on the Google Maps website. And there it is!! 516 Rundle Ave., in Nashville. Right next to I-40 and I-24 and across the street from the Mt. Ararat Cemetery. Obviously, all you get to actually see is the roof of the building. But there she is. Google indicates that it is FMIC and also lists it as the Guild Custom Shop (separate phone numbers, too). Which would explain why they are building a new neck for my F47RC at this place. Let's hear it for the internet and the 21st century!!

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
Dec 16th, 2008 04:00 PM   Edit   Profile   Print Topic   Search Topic

Hey Stratcowboy, I have a feeling my D50 will end up in Nashville. I'm driving a couple of hours to a service center in North Western Minnesota on the 29th or 30th of this month to have my body binding looked at. It appears the binding had shrunk from the manufacturer to the retailer. I'm not sure I trust the "local" service center as I know nothing about them. I asked FMIC if I could just send my guitar directly to Nashville. Nope, they need to have a Service Center give the OK. I also asked when they would begin production in CT on Guilds, the rep said he thought they would be in production in January.

(This message was last edited by CurtO at 09:15 PM, Dec 16th, 2008)

CurtO
Contributing Member

USA

Are there power outlets in Heaven?
Jan 1st, 2009 06:55 PM   Edit   Profile   Print Topic   Search Topic

Well, I finally did it. I dropped my D50 Bluegrass Special off at a Guild Service Center on Wednesday. (it'll be shipped to Nashville) Hoping they can turn around a repair of my bidning issue or a replacement soon. I hate going without it...

Fritz_D_Cat
Contributing Member
*****

was the coolest cat

in any toon genre
Jan 1st, 2009 08:20 PM   Edit   Profile   Print Topic   Search Topic

Best luck fellas ! Will be following this thread to see how it all turns up.

Once those issues are figured out, I think you can trust the design to hold up fine. My D40 was built in 1967 and is still going strong, drawing compliments where it has been gigged.

stratcowboy
Contributing Member
**

USA/Taos, NM

Jan 1st, 2009 08:52 PM   Edit   Profile   Print Topic   Search Topic

Hope it works out for you CurtO. In another week my F47RC will have been in Nashville for 2 months. I ain't expectin' anything soon. Again...I'd rather have a well-done job than a quick job. So I'm hangin' in there. I figure maybe in early Feb I'll give them another call. I miss my Guild, too... Sure enjoyed playing that thing. And look forward to again in the not *too* distant future.

Good luck...

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FDP Forum / Guild/DeArmond/Tacoma Guitars / Anybody experienced with Guild factory service of late?




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